Help
Support
Answers to common questions about MIRA. Can't find what you need? Email us below.
I didn't receive my verification code
Verification codes are sent by email and usually arrive within a minute. If yours hasn't shown up:
- Check your spam or promotions folder.
- Make sure you entered your email address correctly.
- Wait a moment before requesting a new code — codes can only be resent about once per minute.
- Codes expire shortly after they're sent, so request a fresh one if a while has passed.
- After several incorrect attempts on a single code, you'll need to request a new one for security reasons.
Still stuck? Email support@miraoracle.app with the email address you're trying to sign in with.
How do I manage or cancel my subscription?
MIRA subscriptions are billed through the Apple App Store or Google Play, so they're managed from your device's store account, not from MIRA directly.
- iPhone/iPad: Settings → your name → Subscriptions → MIRA.
- Android: Google Play app → Menu → Payments & subscriptions → Subscriptions → MIRA.
You can also usually get there directly from MIRA's Profile screen via "Manage Subscription."
How do I restore purchases?
If you've reinstalled MIRA or signed in on a new device, open the Premium/Paywall screen in the app and tap Restore Purchases. Make sure you're signed in with the same Apple ID or Google account used to originally purchase Premium.
Premium isn't appearing after I purchased it
Try the following, in order:
- Fully close and reopen the MIRA app.
- Tap Restore Purchases on the Premium/Paywall screen.
- Confirm you're signed in to the App Store or Google Play with the same account used for the purchase.
- Check your email for a purchase receipt from Apple or Google confirming the charge went through.
If Premium still doesn't appear, email support@miraoracle.app with your purchase receipt and the email or Apple ID associated with your MIRA account, and we'll help sort it out.
How do I delete my account?
Open MIRA and go to Profile → Account → Delete Account. Confirming this permanently removes your account, readings, and journal history from our systems. This action cannot be undone.
What happens to my subscription if I delete my account?
Deleting your MIRA account does not cancel your subscription. Your account and data are removed, but Apple or Google will continue to bill you for an active subscription until you cancel it separately in your store account settings (see "How do I manage or cancel my subscription?" above). To avoid being charged after deleting your account, cancel your subscription first or immediately after.
How does Daily Reading work?
Each day, you can draw one Daily Reading card. Tap into it to see your full insight, and save it to your journal or mark it as a favorite to revisit later. A new Daily Reading becomes available every day — your streak tracks how many days in a row you've drawn one.
How do I contact support?
Email us any time at support@miraoracle.app. Include your account email (or note that you're using a guest account) and as much detail as you can so we can help quickly.